Frequently Asked Questions
Everything you need to know about your next journey with Travelpro Canada.
What is the standard shipping time for orders within Canada?
Orders are typically processed within 1-2 business days. Standard shipping via ground carriers generally takes 3 to 7 business days depending on your province.
Do you offer a warranty on your luggage and travel bags?
Yes, Travelpro products are built to last. Most of our collections come with a Limited Lifetime Warranty that covers manufacturer defects in materials and workmanship.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the product is defective.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your carry-on bags compliant with Canadian airline regulations?
Our carry-on luggage is designed to meet the size restrictions of most major Canadian domestic and international airlines, but we always recommend checking with your specific carrier before flying.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.